HAVE A QUESTION? EMAIL US AT INFO@PETFANTASY.CA

FAQ'S

Why is the price different in my cart/checkout compared to when I looked at the product page?

Our store currency is based in USD, therefor all payments are processed in USD. With that being said, the price you saw on the product page was tailored to your home country. You will be charged the amount you saw on the product page at the most current exchange rate.

How much does shipping cost?

Worldwide Shipping is free on most orders!

How long does shipping take?

Free Standard Shipping will take 15-45 days to be delivered to your provided address. It is dependent on your location from our fulfilment warehouses.

If you have not received your order in the specified time frame, please contact us at info@petfantasy.ca and we will resolve any issues ASAP.

I ordered multiple different products at one time and I have not received them. What is going on?

If you make an order consisting of different products, they might be shipped out separately depending on which one of our warehouse suppliers stocks the item. Don't worry, everything you ordered will arrive!

Contact us anytime at info@petfantasy.ca and we will resolve any concerns/inquiries ASAP!